We are a team of computer consultants specializing in helping companies develop their IT infrastructure.


What is Information Technology?

Information technology (IT) is a broad term encompassing computer technology, telecommunications, networking devices of any kind as well as the physical infrastructure involved the technology. In essence this includes everything from our laptops to desktops running on fully-fledged operating systems like Windows or Android OS (operating system), right up through servers storing terabytes upon petabytes of data that make being able to access information more attainable than ever before. IT also deals with the increasing need for security due largely because digital assets can be stolen whether stored online or offline. Backup plans for data are also now a significant aspect of IT since organizations now create vast amounts of mission critical and sensitive information.

What Does Information Technology Encompass?

Information technology has grown to include many different fields and technologies. IT continues to include the  basic computer based information systems, like computing hardware, operating systems (OSes), application software, and data that is processed to produce useful information.  As each of these components became more complex over time they also included subsets in related techniques or methodologies which are becoming increasingly important with the rise of new technological breakthroughs such as artificial intelligence.

What Is Information Technology Management?

Information Technology (IT) Management is a service that provides management for all the information technology resources of an organization, business, or agency. The information technology resources may include  investments like computer data, hardware, networks, software, data, data center facilities. Other tangible assets may include the staff who are hired to implement IT Management strategies. IT Management encompasses many tasks that are specific to technology management like: network planning, software design, hardware maintenance, and hardware and software upgrades. Information Technology Management also requires management of staffing, budgeting, organizing, and dealing with changes within the organization.

Why Is Information Technology Important?

If data truly powers industries worldwide, IT is the key to processing and securing so much of it. Without this job field in place, there would be no way for businesses to service customers. All industries would find it difficult to run smoothly without a steady flow of information. Information Technology provides the power to secure, develop, edit, transfer, and analyze data information.

Processing data is important for these business activities:

  • Design and development of products.
  • Acquiring and retaining customers.
  • Business accounting and tax preparation.
  • Payroll and human resources.
  • Research and marketing.
  • Sales processes.
  • Invoicing customers.
  • Regulatory and legal compliance.

What Are The Advantages Of Information Technology?

Communication.  With the help of technology, communication via email, voice, video calls, and instant messaging (SMS) is faster, more efficient, and cheaper than ever before.

Culture Gap And Globalization. – Information systems reduce, and sometimes eliminate, language, cultural and geographical boundaries. Sharing the knowledge, communication, information, improves relationships making international trade possible.

Availability. One of the most important concepts in business today is availability. For millions, if not billions, across the world it means they are able to engage with businesses any time and from anywhere which makes purchasing goods easier for everyone involved. It also improves efficiency and reliability of the delivery system.

Job Creation. With the integration of information systems in our lives, there are more opportunities to create new and interesting jobs. Hardware and software developers (programmers), systems analyzers, and web designers/developers are examples of new employment avenues.

Cost effectiveness and productivity – Putting efficiency and productivity high on the agenda, information systems help companies make decisions that are more accurate. Information Technology not only promote a company’s efficient operation but also improve its supply of important data to decision-makers. In order for IS to be successful these programs need great attention from those who will use them because they can provide competitive advantages with training and performance improvement.

How Much Does IT Support Cost?

The cost of hiring a company for IT support can range from $75 – $200 per hour. The hourly rate often depends on the needs of your organization as well as factors such as location, experience level needed to solve an issue quickly. A project may also be more time consuming processes due to size (e.g., enterprise vs small business) If you need emergency services pricing can be higher than if there was no urgency behind solving the problem at hand. The hourly rate also varies based on the complexity of the project in terms of implementing solutions.

Managed IT support is a great option for companies who are too busy to handle their own tech needs. Costs can vary from hundreds of dollars per month, all the way up to thousands depending on your company’s specific requirements.

What Is Managed IT Service?

Managed IT services are an affordable way for businesses to outsource the management of all their technology needs in a single contract. This can be extremely useful because it frees up time and resources that would otherwise have been spent on tedious tasks like monitoring firewall logs and implementing updates.

Flat-rate packages give you budgeting predictability without the worry of a fluctuating monthly IT cost. Flat-rate packages will continue to charge the same rate even during periods of heavy usage.

Some managed service providers go the extra mile and help you solve business challenges by designing IT solutions which can lead to achieving your goals.

What Is The Definition Of Managed IT Service?

Managed Services are a popular option for small to medium sized businesses with tight budgets. Managed Service Providers (MSPs) like InfoTech Services Group, take on the responsibility of maintaining IT systems and ensuring that your data is safe from ransomware or other forms of hacking. Managed services providers offer many benefits over hiring someone internally including 24 hour monitoring capabilities, regular system updates without any downtime needed by the client company’s staff members, lower costs and more time spent focusing on core business activities rather than tech issues.

What Are The Cost Benefits Of Managed IT Services?

  • Minimal downtime means no lost profits or productivity.
  • Continuous twenty four hour a day, seven days per week, monitoring means potential problems are located and stopped.
  • Eliminates the after hours repair charges.
  • Fixed price, flat rate contracts ensure predictable operating expense (OPEX) and lowest total cost of ownership (TCO) throughout your technology system.
  • Overall Information Technology (IT) support costs are reduced, on average, as much as 30-50%.

How Do I Choose An Information Technology (IT) Services Company?

An ethical professional Managed Services Provider (MSP) will:

  • Ask significant questions and create an IT solution designed specifically for your operations.
  • Have considerable experience and skills that beyond simply making quick repairs.
  • Offer 24 hour per day, 7 days a week support and monitoring services.
  • Reliably maintain results with on-time deliverables.
  • Make recommendations and follow up with delivery of current technology based solutions.
  • Develop and implement an IT services plan that includes your entire technology system.

What Is The Spend For IT Per Industry?

The average IT spend for all industries in 2020 was 8.2%. Hosting service providers and software companies showed an increased expenditure of 9% due to the increase in consumer Internet usage across these industry sectors. The financial services sector had higher expenditures, at 10%. This was due to the continued efforts towards integrating digital channels into all areas of operations within the financial services industry.

Image Source: Flexera

What Questions Should I Ask When Hiring An IT Services Provider?

  • What experience do your team members have?
  • Who operates your help desk? You or an outsourced staff?
  • How do you ensure your availability?
  • Do you have a Service Agreement? Can I see a copy before we agree to hire you?
  • Do you provide automated monitoring?
  • Do you have any references?

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